MendDock support

How can we help?

Help with your account, team access, or the maintenance workflow.

Exploring MendDock for your team?

Request a 15-minute demo with John. No account or payment needed.

Request a demo

Send MendDock a message

You do not need an email app to contact us. We save your message and show you a reference as soon as it is received.

20–4,000 characters. Include the page name or a request reference when relevant. Do not include passwords, API keys, payment details, private links, or unnecessary tenant information. We use this message and your contact details to handle your request; see our Privacy Notice.

Contact MendDock

Prefer email? Write to hello@menddock.com. Include your company name and an existing support reference when relevant.

Email support

What to expect

Messages are reviewed by the MendDock team, not a live chat service. There is no guaranteed response time or 24/7 coverage. We will reply to the address you provide; avoid resubmitting the same issue.

Never send passwords, API keys, card details, or private invitation links. If you email screenshots, hide tenant information that is not needed.

First-month setup help

Your first paid month includes one 45-minute remote setup session and one 15-minute follow-up check-in with John, by appointment, at no extra session fee. Select “Maintenance workflow” and mention setup help in your message. We will agree on a time by email.

Guidance on using MendDock—not custom development, data-entry services or emergency repair coordination.

Quick help

Forgot your password?
Request a reset email for your existing account.

Missing a property?
Ask your Company Admin to check Team & property access. Do not create a second workspace to join your employer.

Waiting for activation?
Your Company Admin activates the company subscription. Teammates do not buy separate subscriptions.

Appointment changes?
Use the appointment section on the request. Vendor proposals need a manager's approval.

Read the setup guide →

For a maintenance issue, contact your property management team or use the tenant link they provided. MendDock support does not dispatch repairs. For immediate danger, call local emergency services and notify property management directly.