Create the company workspace
Sign up, confirm your email, and complete Company → Property → First unit. The person creating the workspace becomes Company Admin. Use Billing to activate the company subscription; invited teammates do not buy separate subscriptions.
Finish the setup checklist
Open Setup checklist from the workspace menu. Add your maintenance support email, properties, units and an active vendor. Import portfolio accepts a CSV when you have many units. Team invitations are optional for a solo operator.
Run a clearly labeled test
Use the tenant maintenance link for one real unit in your own test property. Use email addresses you control, clearly label the request as a test, review AI suggestions, assign your test vendor, arrange a visit, and record completion. Do not send test work to a real service provider without their agreement.
Begin daily use
Share the correct property intake link privately with residents. Review urgent work and the attention queue daily. Verify your email preferences and keep a direct emergency contact channel outside MendDock.