Review the request
Check the tenant’s description, safety flags, entry permission and contact information. AI-assisted categories and urgency are suggestions, not a substitute for judgment. For immediate danger, use emergency services and your direct property emergency process.
Assign an appropriate vendor
Open the request and choose an active vendor with the right trade. The vendor’s work-order link lets them accept or decline and report progress. Update the vendor directory when contact details or specialties change.
Confirm the appointment
Use View appointment to schedule a visit in the property time zone. A vendor proposal does not become a confirmed visit until a Property Manager or Company Admin approves it. Rescheduling and cancellations are recorded in request history.
Close the loop
Record work in progress and completion. Check documentation and explicitly share suitable photos or a completion message with the tenant. A tenant follow-up after completion flags the request for review; it does not automatically reopen the work.